Garmin Troubleshooting Guide

Solution

It’s normal for the camera to feel warm during typical use, especially while it’s recording high-resolution video or transmitting a Wi Fi signal.

Solution

Because dash cams record continuously, you may need to replace the memory card periodically. Your device will detect any memory card errors automatically and alert you when it’s time to format or replace your memory card.

You can take these actions to help extend the life of your memory card.

• Format the memory card at least once every six months.
• If the device displays a memory card error alert, first try formatting the memory card and then, if necessary, replace the memory card.
• Turn off the device when your vehicle is not in use. If your device isn’t connected to an ignition-switched vehicle power outlet, you should turn off the device when your vehicle isn’t in use to prevent the dash cam from recording unnecessary footage.
• Transfer saved video footage to a computer. A memory card will last longer when more free space is available on the card.
• Use a memory card with a higher storage capacity. Because higher-capacity memory cards are overwritten less frequently, they usually last longer.
• Use a high-quality memory card with a speed rating of class 10 or higher.
• Purchase your replacement memory card from a high-quality manufacturer and a reputable vendor.

Solution

Clean the camera lens.

Clean the windshield in front of the camera.

Verify that the area of the windshield in front of the camera is cleared by the windshield wipers and if it’s not, move the device.

Solution

For the best camera and video results, use a high-quality memory card with a speed rating of class 10 or higher. A slower memory card may not record video quickly enough.

If you’re viewing videos on your smartphone using a wireless connection to the camera, try viewing them in another location with less wireless interference, or try transferring videos to the smartphone.

Transfer important recordings to a computer or smartphone and format the memory card.

If the device displays a memory card error alert, first try formatting the memory card and then, if necessary, replace the memory card.

Update your device to the latest software.

Solution

This new feature is exclusive to the 47, 57, 67W, and Mini 2 dash cam models and provides secure online storage for your dash cam footage.

The Garmin Video Vault automatically uploads saved video clips to the secured Garmin cloud via Wi-Fi (via the Garmin Drive app) where you can view, download, edit and share your videos.

Garmin Video Vault is a subscription-based service with three plans differentiated by storage time. Fees can be paid month-to-month or on an auto-renew basis. A subscription supports one dash cam per vehicle and there is no data size limit.

Solution

Saved videos and still images can be found in the gallery on the dashcam.

NOTE: The device stops recording and alerts are disabled while viewing videos or pictures.

To access your recordings, follow these steps:

1. Turn on the dash cam.
2. Press the ‘DOWN’ button and select gallery by pressing the ‘SAVE’ button.
3. Here you will find sections for Saved Videos, Parked Videos, Pictures, Travelapse and Unsaved Videos.
4. To view footage, select one of the above options.
5. Find the video/picture you want to view.

 

To view saved videos/pictures from the Garmin Video Vault on your smartphone, follow these steps:

1. Open the Garmin Drive app.
2. Click on Vault to view all saved videos.

 

To view all footage on your smartphone, follow these steps:

1. Open the Garmin Drive app.
2. Click on Videos and Photos – here you will find all videos and photos that are currently on your dash cam.

 

NOTE: Saved videos are stored securely in the Garmin Video Vault and can be shared with others by sending a link and passcode.