Delivery & Collection

If you have recently placed an order with us and want to track its progress click here.

I need to change the address on my order

Cancelling an order for delivery

It may be possible to cancel an order after it has been placed. To find out more please Contact Us.

Cancelling an order for collection

To cancel Click & Collect orders click here, enter your email address, order number, and then click "check status". Just below the store address, click "cancel order".

Once your request has been processed, we will send you an email to confirm. Once you have received your email to confirm, refunds usually take 3-5 working days to appear in your account (this time will be dependent on your card provider).

Unfortunately, we are unable to amend the details of your order once it has been submitted. If there is important information missing from a delivery address, such as house number or post code, then despite not being able to directly amend the address, we are able to pass this information to the courier prior to them delivering your parcel. In some circumstances, if we are unable to contact the courier, we can request cancellation of the delivery and return the parcel to sender (RTS).

Sadly, it's not possible to select a delivery time slot for orders. Our couriers will usually deliver between 9am and 6pm with Standard Delivery. However, there can be occasions where deliveries may be attempted pre-9am and up to 8pm during busy times of the year such as Christmas. If the item you have purchased is from an outside supplier, this can take up to 5 working days to arrive.

Click and Collect orders are held for 7 days before the order is put back into stock by the store. You'll receive a reminder text letting you know that your reservation is due to expire, giving you the option to text back to extend or cancel. Alternatively, you can contact the store where your order is reserved to make amendments such as extending the collection date.

Items don't always arrive together, but if you've been waiting a few days and you're still missing something, then please contact us.

We endeavour to keep our delivery prices as low as possible however, certain postcode areas are subject to an additional surcharge. This covers the costs set by our couriers that we’ve been unable to include in the price of the product. This additional postcode surcharge is shown on the final payment screen, after the delivery address has been entered.

Halfords has several warehouse locations, also some of our items come directly from a vendor. Orders which have multiple items coming from different locations will be sent as several different packages and multiple couriers may be used for delivery. Where possible, items will be packaged together to minimise the number of deliveries. Where multiple items have been ordered, we'll only add one delivery charge if applicable.

The majority of our items need to be signed for on delivery. If it's possible, our courier's drivers may attempt to leave it safe with an immediate neighbour or opposite your property. If a signature is required, then the driver won't leave the parcel without one, even if it is safe to do so.

For larger items, we use Parcelforce for our deliveries. If the order is too heavy for Parcelforce, there is a service called DX 2-Man, which is designed to carry much larger and heavier items. Parcelforce delivery allows for a maximum of 30Kg per single item (ie, part of a tool chest) or 80Kg for the total order (ie, the total tool chest bundle). DX 2-Man delivery covers up to a maximum of 80Kg per single item (with no lower weight limit. DX 2-Man delivery has a lead time of 3 working days, but can increase to 5 days in poor weather conditions or circumstances beyond their control.